Support by video call on ePortugal

The ePortugal Contact Centre provides support by video call for a number of services available online on the ePortugal portal.

If you need help using any of the services on ePortugal, you can book a videoconference session to assist you and answer any questions.

Support by video call is available for the following services:

• Renew the Citizen Card (for persons aged 25 and over)
• Change the address on a Citizen Card
• Confirm the change of address on a Citizen Card
• Revalidate the driving licence
• Activate the Digital Mobile Key
• Change the data associated with a Digital Mobile Key
• Book a consultation at a health centre
• Claim reimbursement of medical expenses from ADSE [health insurance scheme for civil servants]
• Apply for an exemption from paying fees due to financial hardship
• Request a criminal record certificate for an individual
• Associate business attributes with the Professional Attributes Certification Scheme (SCAP)
• Register on the Funds Platform.

To book support by video call, go to the page of the service you require and click on the ‘Support’ button on the right-hand side of the page. Fill in the booking form. You will then receive an email confirming your appointment.

Information updated on 3 November, 2022