Registration Services - Citizen's Cards, Passports and Certificates

Some of the most popular online services are listed below:

• Citizen Card: renew the Citizen Card, change and confirm the change of address on the Citizen Card
• civil registry and nationality: register a birth, initiate the marriage process, apply for Portuguese citizenship
• commercial registration: commercial registration services, establish a company online
• land registry: request and search for a land registry certificate
• Vehicle registration: register a vehicle.

Other services are also available online. Use the portal’s search bar at the top of the page to find the service you need.

If the service you are looking for is not available online, check whether you can access it by other means such as by telephone, video call or in person at the service desks. Check each service to find out how to access it.

Requesting certificates online

You can request various certificates online and avoid going to the registration service desks. The price of the online service is 10% cheaper than in person.

You can apply online for:

• civil registry certificates
• land registry certificates
• vehicle registration certificates
• commercial registration certificates

The certificates can also be consulted online.

Assistance in person without a prior appointment is currently available at most service desks of the Institute of Registries and Notary (IRN). Find out which locations still require scheduling for face-to-face service.

IRN services are provided at the registration service desks at:

• Citizen Shops
• civil registry offices and
• notaries’ offices.

Some services are also available at Citizen Spots.

We recommend making a reservation for face-to-face service at the registration service desks, even if this is not mandatory. Appointments can be made via the SIGA platform. You can also use the SigaApp mobile application, available on Android and iOS.

Additionally, you can book an appointment for a registration service desk at a Citizen Shop via the Citizen Card Line (+351 210 990 111) or the Registries Line (+351 211 950 500).

You can get service tickets via the SIGA platform and through SigaApp (on Android and iOS) for services relating to Citizen Cards, passports, birth registration, death registration and vehicle registration.

For information on collecting a Citizen Card, please see the ‘How to collect a Citizen Card’ page.

Find out more about the service available on the Citizen Shops page.

Passport services in person

Support with passport-related services is available without prior appointment at the registration service desks (at a civil registry office or a Citizen Shop). However, we still recommend scheduling in advance for face-to-face service.

Find out how to book a face-to-face appointment at a registration service desk.

The Passport Outlets at Lisbon and Porto Airports are exclusively for issuing an urgent passport or an urgent airport passport.

This service must be booked in advance by sending an email to gricrp.cc@sef.pt. Your email must include the following:

• full name
• Citizen Card number
• required appointment location (Passport Outlet at either Lisbon Airport or Porto Airport)
• telephone number
• reason for the request for urgency
• preferred date of service.

Find out more about changes to the service provided by the Portuguese Immigration and Borders Service (SEF).

We clarify your doubts and provide some services by:

Telephone:

• Citizen Contact Centre - 300 003 990 or 210 489 010, working days from 9 am to 6 pm
• Business Contact Centre - 300 003 980 or 210 489 011, working days from 9 am to 6 pm

Video call, we can accompany you while you use some of the public services online. Find out how to book Video Call Support in ePortugal.

If the service you're looking for isn't available online, check if you can do it by other means, such as telephone or in person at the service desks. Consult each service to find out how you can do this.