Get clean & safe seal - Local accommodation

The ‘Clean & Safe establishment’ declaration is a preliminary communication made by the establishment’s representative or managing partner, undertaking to adhere to a series of cleaning and hygiene requirements. Once this declaration has been submitted, the establishment can display the ‘Clean & Safe’ seal of approval on its premises and on its internet platforms.

Service channels

  • Access the service online

    You will need one of the following means of authentication to access this service:

    Authentication issues with Digital Mobile Key

    If you have problems accessing the form during the authentication process, we suggest authenticating directly on the portal and then accessing the service.

Procedure and requirements

Procedure

  1. Submission of the form by the Local Accommodation (AL) provider
    • Click on the ‘use service’ button.
    • Confirm your identity using a valid means of electronic identification (Digital Mobile Key, Citizen Card or Digital Certificate).
    • Complete the online form (declaration of commitment)
    • Submit your application.
  2. Sending of the seal
    • The applicant automatically receives an email confirming that they are signed up to the scheme and providing the seal logo.

Details of the accommodation will automatically be published on the Portugal Clean & Safe platform, together with a list of the requirements the accommodation has declared it meets. Turismo de Portugal will be able to use the email of the accommodation representative to send communications in connection with the ‘Clean & Safe’ seal.

AL establishment applications in the Azores are made via the Government of the Azores portal.

Time of issue/decision

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Validity

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Obligations

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Additional Data

The ‘Clean & Safe’ seal was created in 2020 to help companies in the tourism sector comply with the necessary measures, in accordance with the DGS (Directorate-General for Health) guidelines, to prevent the spread of COVID-19.

The 2022 version of the seal adapted the requirements for containing the spread of COVID-19 to the current epidemiological reality and the changing DGS guidelines. However, its scope was extended to other possible public health situations, and to other cross-cutting tourist safety issues associated with other types of vulnerabilities and risks.

The seal also covers the adoption of action plans (including preventive and reactive measures) and training recommendations for the following areas:

  • health: (pandemics other than COVID-19, infections by biological agents and heat waves);
  • extreme phenomena / collective risks: rural fires, floods, earthquakes and tsunamis;
  • international constraints: cybersecurity issues and refugee situations.
  • Useful information on the areas covered by the seal can be found on the Portugal Clean and Safe platform, such as guidance to help implement measures covered by the seal and draft action plans.

Legislation, refusals, contests, claims

Reasons for refusal

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Competent Entity

Turismo de Portugal, I.P.

Address: Rua Ivone Silva, Lote 6 1050-124 Lisboa

Phone number: 211 140 200

Fax: 211 140 830

Email address: info@turismodeportugal.pt

Web url: http://www.turismodeportugal.pt/pt/Paginas/homepage.aspx