Electronic Notifications - Help
The Public Service of Electronic Notifications
The Public Service of Electronic Notifications allows to receive online notifications sent by public entities, through the Electronic Notification Platform.
This platform is available on the ePortugal portal and in application for Android and iOS mobile devices.
On this platform you can receive notifications, from entities that have joined this service, as a citizen and as a representative of a company.
By subscribing to this service you will no longer receive all the paper notifications available on the platform and will receive them on the Electronic Notification platform and the registered e-mail.
Subscribe to the Electronic Notifications platform
To subscribe to the Electronic Notifications you need:
- internet access
- an e-mail address
- Citizen Card, its PIN and card reader or Digital Mobile Key.
To join as a representative of a company you need to have subscribed to the Professional Attributes Certification System (SCAP) and have professional attributes that allow you to access the company's correspondence.
Once you have subscribed to the Electronic Notifications you can access:
- on the ePortugal portal
- in the Android mobile application
- in the iOS mobile application.
To access the Electronic Notifications platform on the ePortugal portal you must register or enter the portal.
To access the mobile application you just need to sign in with Digital Mobile Key.
How to subscribe to the Electronic Notifications
Register or sign in to the ePortugal portal
Access Electronic Notifications
Set the email address you want to use as the Unique Digital Address - MUD
Validate the MUD e-mail by entering the code you received
Enter the six-number code you received by email.
If you don't receive the email with the code you can ask for a new email to be sent.
If you misspelled the email you can change it and go back to the previous option.
In the first entry you will see a presentation about the main features of the Electronic Notification platform
You will only see this presentation at the first entry on the platform, at the following entries you enter directly into your notification box.
Set the email address you want to use as the Unique Digital Address - MUD
Validate the MUD e-mail by entering the code you received
Enter the six-number code you received by email.
If you don't receive the email with the code you can ask for a new email to be sent.
If you misspelled the email you can change it and go back to the previous option.
In the first entry you will see a presentation about the main features of the Electronic Notification platform
You will only see this presentation at the first entry on the platform, at the following entries you enter directly into your notification box.
Unique Digital Address (MUD)
The Unique Digital Address (MUD) is an e-mail where you will receive the notifications you receive in the Electronic Notification platform.
The e-mail defined as MUD:
- is chosen when subscribing to the service
- can be from any email provider (Gmail, Hotmail, Outlook, etc.)
- is equivalent to the address of the natural persons or headquarters of the legal persons
- can be changed at any time.
By subscribing to this service, you will receive the notifications from the participating entities both in the Electronic Notifications platform and in the e-mail you define as MUD.
Define the Unique Digital Address (MUD)
The Unique Digital Address (MUD) is chosen when subscribing but can be changed at any time.
The MUD is confirmed when joining the Electronic Notification platform through secure methods of verification of identity and ownership of the e-mail indicated.
The confirmation of the e-mail as MUD can be done:
- on the ePortugal portal
- in the mobile application of the Electronic Notifications platform.
Change the Unique Digital Address (MUD)
The change of e-mail defined as MUD is done in the reserved area of the Electronic Notifications platform, within your account settings.
When changing the MUD you will have to validate the new e-mail address.
Sending and receiving Electronic Notifications
By subscribing to this service you will no longer receive all the paper notifications available on the platform but will receive them on the Electronic Notifications platform and in the e-mail registered as a Unique Digital Address (MUD).
Notifications received on the Electronic Notifications platform and at the Unique Digital Address have all the information and are equivalent to notifications received in any other form provided by law.
The notification is sent to the e-mail defined as Unique Digital Address. In case of a problem in delivery the notification is resent twice a day in the following 5 days.
Notifications can be consulted within the reserved area, both on the website and in the mobile application.
The person is considered to have been notified 5 days after receipt of the notification on the Electronic Notification platform.
The issuing of the notification is the responsibility of the issuing entity. ePortugal only provides the sending and access channel. To clarify any doubts about the content of a notification you should contact the entity that issued the notification.
Forwarding a notification to antoher e-mail
You can forward the notifications you receive to any e-mail, from your lawyer or accountant, for example.
You can set automatic forwarding of all notifications from an entity or service to any e-mail address.
You can forward only one notification in the options for that notification.
Consulting the notifications
Notifications are available on the Electronic Notification platform for 2 years and on the MUD until you delete them.
Within the Electronic Notifications platform, both online and in the mobile application, you can switch between personal and business notifications or between notifications from several companies.
When a notification becomes unavailable in the near future, that indication will be visible in the Electronic Notifications platform.
At any time you can send a copy of the notification to any email address and keep that copy until you delete it.
If you wish to retrieve a notification that is no longer available you may contact the issuing entity to try to retrieve a copy of the notification.
Cancel account
At any time you can cancel your account on the Electronic Notifications platform.
When you cancel the account you will receive the paper notifications again.
After cancelling your account you will not be able to access the Electronic Notifications platform and you will not be able to see the notifications you have received. Before you cancel your account you should forward the notifications you have on the platform to an email.
The option to cancel an account is available in the account settings, both in the online version and in the mobile application of the Electronic Notifications platform.