Schedule a service related to the Citizen Card

Set a date and time to request or renew your Citizen Card, pick up the card or change the address.

Avoid waiting queues and time losses. The scheduling is free of charge and it may be carried out online. We wait for you on the time and place set.

Service channels

Learn where you can carry out the service and what are the advantages of each channel

Who can schedule a service related to the Citizen Card?

Where schedule a service related to the Citizen Card?

Through the Siga scheduling portal and the Siga app (Android/IOS), or through the Citizen's Card Line (210 990 111) and the Registration Line (211 950 500).

By phone:

  • (+351) 300 003 990, if you want to schedule for the Mobile Bureau of Palmela (business days, from 9 A.M. to 6 P.M.; saturdays, from 9 A.M. to 3:30 P.M.)
  • (+351) 210 990 111, if you want to schedule for any other Citizen’s Bureau or Registry Office (business days, from 9 A.M. to 6 P.M.).

How schedule a service related to the Citizen Card?

Set a date and time to:

  • request or renew the Citizen Card
  • pick up the Citizen Card (you may only choose the pick up location indicated on the PIN letter)
  • change the address on the Citizen Card.

Online
You can schedule through the Siga scheduling portal and in the mobile application SigaApp (Android/IOS).
Follow these steps:

  • click on the "Make your appointment here" button.
  • click on "Registration".
  • on the "Theme" option select the "Citizen" option
  • in the "Subtheme" option select one of the following options according to what you want:

Citizen's Card - Withdrawal

Citizen's Card - Others

Citizen's Card - Request

  • in the option "Motive" select the option according to what you want:
  • click on the button "Next" and choose the place of attendance that you want
  • click on the button "Next" and choose the time that you want and click "mark
  • a new window will appear for you to enter your data and click "confirm".

If you want to withdraw your appointment, please let us know via the Cancel Appointment page of the Siga portal.
Follow these steps:

  • enter the contact 
  • enter the appointment code

By phone

Call:

  • (+351) 300 003 990, if you want to schedule for the Citizen’s Bureau of Pinhal Novo or for the Mobile Bureau of Palmela.
  • (+351) 210 990 111, if you want to schedule for any other Citizen’s Bureau or Registry Office (business days, from 9 A.M. to 5 P.M.).

Practical guides

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