How can you Request a duplicate of the pin letter?

It must be requested in person, on a reception desk where the citizen card is created. Then, you shall receive a letter on the indicated address.

The time the letter takes to arrive depends on the place where you will receive the letter with the codes and the request urgency.

Type of request

Delivery of the letter with the PIN codes in

Waiting time (average)



Portugal (Continent)

8 business days

Faial, Pico, Santa Maria, Graciosa, São Jorge, Flores and Corvo

9 business days


Macau, Canada, United States of America, Venezuela, South Africa, Brazil, Australia, Argentina, Angola, Mozambique, Cape Verde, São Tomé and Príncipe, India and  East Timor

Rest of the world

9 business days
Urgent Portugal (Continent)
3 business days
Madeira, São Miguel, Terceira, Faial, Pico and Santa Maria  4 business days
Graciosa, Corvo, São Jorge and Flores 5 business days
Europe 5 business days
Rest of the world 7 business days
Extremely Urgent Portugal (reception desk of the Civil Identification Department of the Justice Campus, in Lisbon) in the same day or in the following business day