How can you Request a duplicate of the pin letter?
It must be requested in person, on a reception desk where the citizen card is created. Then, you shall receive a letter on the indicated address.
The time the letter takes to arrive depends on the place where you will receive the letter with the codes and the request urgency.
Type of request
Delivery of the letter with the PIN codes in
|Waiting time (average)|
8 business days
Faial, Pico, Santa Maria, Graciosa, São Jorge, Flores and Corvo
9 business days
Macau, Canada, United States of America, Venezuela, South Africa, Brazil, Australia, Argentina, Angola, Mozambique, Cape Verde, São Tomé and Príncipe, India and East Timor
Rest of the world
|9 business days|
|Urgent||Portugal (Continent) ||3 business days|
|Madeira, São Miguel, Terceira, Faial, Pico and Santa Maria||4 business days|
|Graciosa, Corvo, São Jorge and Flores||5 business days|
|Europe||5 business days|
|Rest of the world||7 business days|
|Extremely Urgent||Portugal (reception desk of the Civil Identification Department of the Justice Campus, in Lisbon)||in the same day or in the following business day|