Service in Citizen Shops

The Citizen Shops bring together desks of public and private entities, allowing people and companies to deal with several subjects and services in the same space.

In the shops you can find Social Security, Tax and Registration services, as well as EDP, Galp or CTT services, among other entities.

To find out the address and opening hours of the Citizen Shop you want to go to, as well as the desks and queue tickets available, look for the shop you want on the Service desks page.

On this page you can find information about:

In-person services at the Citizen Shops

Face-to-face service in Citizen Shops operates with or without prior appointment.

If you do not have an appointment, simply take a queue ticket on the spot and wait for your turn.

You can schedule a date and time before going to a shop, for several public entities, through the SIGA portal and the SigaApp (available for Android, iOS and Huawei). See the list of entities on the SIGA portal.

Get a digital queue ticket

If you want to go to a Citizen Shop without an appointment, you can also take a digital queue ticket for the desks before you go to the shop.

The queue tickets are available:

You can also take queue tickets in the SigaApp (available for Android, iOS and Huawei) for services related to the Citizen Card, Passport, Registrations, Social Security, IEFP, among others.

For more information on how to take a queue ticket online and track their progress, see the page "Get a digital queue ticket for Citizen Shops".

COVID-19: mask wearing at Citizen Shops

It is no longer mandatory to wear a mask, but it is recommended that you wear one if there are many people in the same room. It is also suggested that you disinfect your hands before entering the shop.

Information updated on 22 February 2023