Covid-19: Information about public services
Information updated on January 6, 2022
In the current context of extraordinary measures to respond to the epidemiological situation of the coronavirus / COVID-19, it is recommended that citizens use available online and phone options to access public services.
On this page you will find information about:
- Expired documents
- Services available online
- Face-to-face service in public services
- Telephone contacts
Documents that expired after 24 February will remain valid until 31 December 2021
The extension of validity of documents expiring after February 24, 2020 was only in effect until December 31, 2021. This rule applied to the Citizen's Card, ADSE family beneficiary card and certificates.
Documents and visas related to stay in Portugal
Documents and visas related to stay in Portugal that expired after February 28, 2020 are accepted until March 31, 2022, provided that you prove that you have scheduled their renewal.
Validity of driving licenses
Driving licenses with an expiration date between September 1, 2020 and June 30, 2021, remain valid for another 10 months from the date they expire.
Check if the service you are looking for is available online
Use the ePortugal search bar to find the services you want, and check if they are available online. The portal's Companies and Businesses, area offers a large number of services related to companies and economic activities.
Accessing the various online services can be made by using the Chave Móvel Digital (Digital Mobile Key) or the Cartão de Cidadão (Citizen Card) PIN with a Smart Card reader. If you do not have either form of authentication, you can activate your Chave Móvel Digital (Digital Mobile Key) on Autenticação.gov, with your Portal das Finanças (Tax Authority portal) username and password.
These are some of the most sought-after services that are available online:
- Citizen Card renewal for citizens over the age of 25 (Watch this video to learn how to renew)
- Birth registration
- Land registry acts and certificates
- Announcement of preemptive rights at Casa Pronta
- Creation of commercial enterprise / company
- Commercial registration services
- Request and consult Criminal Record Certificate
For more information about Justice-related services (citizen card, passport, certificates, registry, among others), please check the Covid-19: Justice page.
For issues related to collection of the Citizen Card, please refer to page COVID-19: Collection of Citizen Card.
For any further questions, you can also contact Linha Justiça - 800 910 220.
Segurança Social Direta (SSD) allows you to access several important services such as:
- Exceptional support for employers, domestic service and self-employed
- Support for the maintenance of employment contracts (layoff)
- Children and grandchildren assistance allowance
- Postponement of the payment of contributions for self-employed workers
- Issuance of Payment Document
- Adding / updating of the IBAN to receive installments
- Request the declaration of contributory situation to Social Security (Watch the tutorial video)
It also allows you to perform various operations concerning:
- Parental allowance
- Family allowance
- Old-age pension
- Invalidity pension
- Funeral Expenses Reimbursement.
For more information about Social Security services, please check the Covid-19: Social Security page.
For any further questions, you can also contact Linha Segurança Social - 210 545 400 / 300 502 502, every business day from 9 a.m. to 6 p.m..
Through the Finance portal, citizens and entrepreneurs can have access to important online services, such as:
- Submit and consult the IRS statement
- Request the Tax Identification Number
- Consult tax debts (Watch this tutorial video)
- Consult property tax documents
- Deliver the periodic VAT declaration
- Consult and issue income receipts
- Start or modify activity
- Request the reference for payment of the Imposto Único Circulação (IUC) (Single Transit Tax)
- Among others
The Finanças' services (tax offices) already have spontaneous face-to-face service, but it is still advisable to pre-schedule by contacting the Service Center on 217 206 707 (monday to friday from 9 am to 7 pm) or at Portal das Finanças (Finance Portal).
For any further questions, please use the Finance e-Balcão website and the Service Center on 217 206 707.
For more information about finance services, please check the COVID-19: Finance - Tax and Customs Authority (AT).
The Employment and Professional Training Institute resumed all ongoing training activities, as well as those scheduled.
On iefponline portal it is possible to:
- Apply for jobs;
- Submit electronic unemployment benefit application;
- Apply for active employment and vocational training measures
More information about IEFP services, please check the COVID-19: Serviços do IEFP - Emprego e Formação Profissional.
For further questions, you can reach the IEFP Contact Centre on 300 010 001 or 215 803 555, every working day, from 8am to 8pm.
The Institute for Mobility and Transport, IP (IMT) provides several services through the IMTOnline portal, such as:
- Driving license application
- Duplicate (2nd Copy) of Driving License
- Driving License Revalidation
- Driving License Replacement
- Application for the issuance or renewal of a Tachograph Driver Card
- TVDE driver license issue
- Parking Card Request for People with Disabilities
- among others.
More information at www.imtonline.pt.
More information about IMT services, please check the COVID-19: IMT - Institute for Mobility and Transport page.
For further questions, please contact 808 20 12 12 (Monday to Friday, from 9am to 5pm).
In response to the situation caused by the pandemic, the Portuguese government approved several measures to support companies through IAPMEI. Guidelines for the production of COVID-19 protective equipment.
BUSINESS SUPPORT MEASURES
New employment and business support measures were approved, such as simplified layoff and income support.
The announced measures can be consulted on the IAPMEI portal and include:
- COVID-19 economic support lines. Find out more on the Funding page of the IAPMEI portal
- tax measures, such as temporary suspension of payments, tax exemption and instalment payments. Learn more on the Tax Measures page of the IAPMEI portal
- measures to support the continuity of the activity and employment, which can be consulted on the IAPMEI portal
- new incentive systems ADAPTAR, Programa Apoiar and incentive system COVID-19. Learn more on the Portugal 2020 page of the IAPMEI portal.
For information on projects underway in the context of Portugal 2020, NSRF or CSF III, see the page Flexibility Measures - PT2020.
MEASURES TO SUPPORT CULTURE
For information on support measures for Culture, please visit the website Estamos On.
PRODUCTION OF MEDICAL DEVICES AND COVID-19 EQUIPMENT
Do you want to be a NHS (National Health Service) supplier? The DGS (General Directorate of Health) provides a website with guidelines for the placing on the market of medical devices and personal protective equipment by national manufacturers.
INFORMATION BY PHONE OR INTERNET
If you need help, IAPMEI provides a page with contacts for entrepreneurs.
MORE SERVICES FOR COMPANIES
More information about services, contacts and extraordinary measures for the following entities (list being updated):
- High Commissariat for Migrations - ACM
- Authority for Food and Economic Security - ASAE
- National Authority for Emergency and Civil Protection - ANEPC
- National Road Safety Authority - ANSR
- Authority for Working Conditions - ACT
- Commission for Citizenship and Gender Equality
- Directorate-General for Consular Affairs and the Portuguese Communities - DGACCP
- INFARMED - Autoridade Nacional do Medicamento e Produtos de Saúde, I.P [National Authority for Medicines and Health Products]
- General Inspection of Cultural Activities - IGAC
- Immigration and Borders Service - SEF
More entities on page COVID-19: public service limitations by entity and governmental area.
Face-to-face service for most public services, such as tax offices, registry offices, social security offices, and Citizen Spaces, is now available without prior scheduling. The use of a mask or visor is mandatory.
However, it is still recommended that you pre-schedule your services at the entities' counters.
The Citizen's Shops have also been operating without appointments for face-to-face service since September 1, 2021.
Scheduling appointments for public services
Scheduling for Social Security, Instituto do Emprego e Formação Profissional (IEFP), Instituto da Mobilidade e dos Transportes (IMT) and Autoridade para as Condições do Trabalho (ACT) services is done on SIGA platform (also available in the app store, for Android and iOS). See how to schedule at the SIGA platform in this video.
For scheduling in the tax services you can use the Online Service Scheduling platform.
In the case of services related to the Citizen Card (Instituto dos Registos e Notariado) you can use the onlinebookingportal. Learn how to schedule services related to the Citizen Card in this video.
Regarding the scheduling of other services related to records, please consult the page COVID-19: Justice.
For more information about Citizen Spots in the Citizen Shops, please visit the page about Citizen Shops service.
If you have any questions regarding these online services, please use the following telephone contacts:
- Centro de Contacto Cidadão (Citizen Contact Centre) - 300 003 990, available Monday to Friday from 9am to 6pm.
- Centro de Contacto Empresas (Business Contact Centre) - 300 003 980, available Monday to Friday from 9am to 6pm.