Covid-19: Information about public services

In the current context of extraordinary measures to respond to the epidemiological situation of the coronavirus / COVID-19, it is recommended that citizens use available online and phone options to access public services.

Documents that expired after February 24th will remain valid until June 30th

The portuguese government has decreed that documents that expire after February 24th will remain valid until June 30th.

This applies to:

  • Citizen Card (Cartão de Cidadão)
  • Driving license
  • Criminal record
  • Certificates
  • Documents and visas related to the stay in national territory.

These documents do not have to be renewed and must be accepted for all legal purposes.

Check if the service you are looking for is available online

Use the ePortugal search bar to find the services you want, and check if they are available online. The portal's Companies and Businesses, area offers a large number of services related to companies and economic activities.

Accessing the various online services can be made by using the Chave Móvel Digital (Digital Mobile Key) or the Cartão de Cidadão (Citizen Card) PIN with a Smart Card reader.  If you do not have either form of authentication, you can activate your Chave Móvel Digital (Digital Mobile Key) on Autenticação.gov, with your Portal das Finanças (Tax Authority portal) username and password.

These are some of the most sought-after services that are available online:

For more information about Justice-related services (citizen card, passport, certificates, registry, among others), please check the Covid-19: Justice page.

For any further questions, you can also contact Linha Justiça - 800 910 220.

1
 

Segurança Social Direta (SSD) allows you to access several important services such as:

  • Exceptional support requirements under COVID19, for employers, domestic service and self-employed (under development).
  • Support for the maintenance of employment contracts (layoff).
  • Children and grandchildren assistance allowance
  • Issuance of Payment Document
  • Adding / updating of the IBAN to receive installments

It also allows you to perform various operations concerning:

  • Parental allowance
  • Family allowance
  • Old-age pension

For more information about Social Security services, please check the Covid-19: Social Security page.

For any further questions, you can also contact Linha Segurança Social - 300 502 502.

1
 

The Employment and Professional Training Institute canceled all ongoing training activities, as well as those scheduled, until April 9th.

On iefponline portal it is possible to:

  • Apply for jobs;
  • Submit electronic unemployment benefit application;
  • Apply for active employment and vocational training measures

More information about IEFP services, please check the COVID-19: Serviços do IEFP - Emprego e Formação Profissional.

For further questions, you can reach the IEFP Contact Centre on 300 010 001, every working day, from 8am to  8pm.

1
 

The Institute for Mobility and Transport, IP (IMT) provides several services through the IMTOnline portal, such as: 

  • Driving license application:
  • Duplicate (2nd Copy) of Driving License
  • Driving License Revalidation
  • Driving License Replacement
  • Application for the issuance or renewal of a Tachograph Driver Card
  • TVDE driver license issue
  • Parking Card Request for People with Disabilities

More information at www.imtonline.pt.

More information about IMT services, please check the COVID-19: IMT - Mobilidade e Transportes page.

For further questions, please contact 808 20 12 12.

1
 

COVID-19: Business support measures

The Government approved a set of measures to support companies. These measures can be found on the IAPMEI portal and include:

For more information, please check DGERT's FAQ page for workers and employers.

For information on projects under programs such as Portugal 2020, QREN or QCA III, see page PT2020 - approved projects.

For other enquiries, IAPMEI provides a page with contacts to assist entrepreneurs.

ESTABLISHMENTS OPEN TO THE PUBLIC

The State of Emergency suspended several economic activities, decreeing the closure of various types of establishments to the public.

Some service or retail outlets may remain open - more information about types of locations that can remain open.

1
 

More information about services, contacts and extraordinary measures for the following entities (list being updated):

1
 

If you have any questions regarding these online services, please use the following telephone contacts:

  • Centro de Contacto Cidadão (Citizen Contact Centre) - 300 003 990, available Monday to Friday from 9am to 6pm.
  • Centro de Contacto Empresas (Business Contact Centre) - 300 003 980, available Monday to Friday from 9am to 6pm.
Scheduling appointments for public services

If the service you are looking for is not available online, and in the event of an urgent need to use that service, you should schedule in advance for an in-person appointment.

Scheduling for Social Security, IEFP and ACT - Autoridade para as Condições do Trabalho (Authority for Working Conditions) services is done on SIGA platform (also available in the app store).

To schedule an appointment on SIGA, you will need a password to access Segurança Social Direta (more information on the registration page).

Scheduling for Finanças (Tax Authority) and IRN (Institute for Registry and Notary) (Citizen Card) services can be done on the Online Service Scheduling platform. To schedule other services, related to registries, please check the COVID-19: Justice page.