Covid-19: Information about public services

Information updated on June 14, 2021

In the current context of extraordinary measures to respond to the epidemiological situation of the coronavirus / COVID-19, it is recommended that citizens use available online and phone options to access public services.

On this page you will find information about:

  • Expired documents
  • Services available online
  • Face-to-face service in public services
  • Telephone contacts

Documents that expired after 24 February will remain valid until 31 December 2021

The portuguese government has decreed that documents that expire after 24 February 2020 will remain valid until 31 December 2021, for all legal purposes.

This applies to:

  • Citizen Card (Cartão de Cidadão)
  • ADSE family beneficiary card
  • Certificates
  • Documents and visas related to the stay in national territory.

Validity of driving licenses

Driving licenses with an expiration date between September 1, 2020 and June 30, 2021, remain valid for another 10 months from the date they expire. 

Driving licenses that expired between February 1st and August 31st, 2020, whose initial extension of validity (7 months) expires between September 1st, 2020 and March 31st, 2021, have their validity extended for another 6 months, or until July 1st, 2021, whichever is later.

Check if the service you are looking for is available online

Use the ePortugal search bar to find the services you want, and check if they are available online. The portal's Companies and Businesses, area offers a large number of services related to companies and economic activities.

Accessing the various online services can be made by using the Chave Móvel Digital (Digital Mobile Key) or the Cartão de Cidadão (Citizen Card) PIN with a Smart Card reader.  If you do not have either form of authentication, you can activate your Chave Móvel Digital (Digital Mobile Key) on Autenticação.gov, with your Portal das Finanças (Tax Authority portal) username and password.

These are some of the most sought-after services that are available online:

For more information about Justice-related services (citizen card, passport, certificates, registry, among others), please check the Covid-19: Justice page.

For issues related to collection of the Citizen Card, please refer to page COVID-19: Collection of Citizen Card.

For any further questions, you can also contact Linha Justiça - 800 910 220.

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Segurança Social Direta (SSD) allows you to access several important services such as:

  • Exceptional support for employers, domestic service and self-employed 
  • Support for the maintenance of employment contracts (layoff)
  • Children and grandchildren assistance allowance
  • Postponement of the payment of contributions for self-employed workers 
  • Issuance of Payment Document
  • Adding / updating of the IBAN to receive installments
  • Request the declaration of contributory situation to Social Security (Watch the tutorial video)

It also allows you to perform various operations concerning:

  • Parental allowance
  • Family allowance
  • Old-age pension

For more information about Social Security services, please check the Covid-19: Social Security page.

For any further questions, you can also contact Linha Segurança Social - 300 502 502, every business day from 9 a.m. to 6 p.m..

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Through the Finance portal, citizens and entrepreneurs can have access to important online services, such as:

  • Submit and consult the IRS statement
  • Request the Tax Identification Number 
  • Consult tax debts (Watch this tutorial video)
  • Consult property tax documents
  • Deliver the periodic VAT declaration
  • Consult and issue income receipts
  • Start or modify activity
  • Request the reference for payment of the Imposto Único Circulação (IUC) (Single Transit Tax)
  • Among others

In response to the COVID-19 pandemic, in-person appointments can only be scheduled for urgent cases. If you need to need to schedule an in-person appointment, please pre-schedule by contacting the Service Centre on  217 206 707 (monday to friday from 9 am to 7 pm) or at Portal das Finanças (Finance Portal). Learn more on other contact means.

For any further questions, please use the Finance e-Balcão website and the Phone Service Center on 217 206 707.

For more information about , please check the COVID-19: Finance - Tax and Customs Authority page.

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The Employment and Professional Training Institute canceled all ongoing training activities, as well as those scheduled.

On iefponline portal it is possible to:

  • Apply for jobs;
  • Submit electronic unemployment benefit application;
  • Apply for active employment and vocational training measures

More information about IEFP services, please check the COVID-19: Serviços do IEFP - Emprego e Formação Profissional.

For further questions, you can reach the IEFP Contact Centre on 300 010 001, every working day, from 8am to  8pm.

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The Institute for Mobility and Transport, IP (IMT) provides several services through the IMTOnline portal, such as: 

  • Driving license application
  • Duplicate (2nd Copy) of Driving License
  • Driving License Revalidation
  • Driving License Replacement
  • Application for the issuance or renewal of a Tachograph Driver Card
  • TVDE driver license issue
  • Parking Card Request for People with Disabilities
  • among others.

More information at www.imtonline.pt.

More information about IMT services, please check the COVID-19: IMT - Institute for Mobility and Transport page.

For further questions, please contact 808 20 12 12 (Monday to Friday, from 9am to 5pm).

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In response to the situation caused by the pandemic, the Portuguese government approved several measures to support companies through IAPMEI. Guidelines for the production of COVID-19 protective equipment.

BUSINESS SUPPORT MEASURES

New employment and business support measures were approved, such as simplified layoff and income support. 

The announced measures can be consulted on the IAPMEI portal and include:

 
For information on projects underway in the context of Portugal 2020, NSRF or CSF III, see the page Flexibility Measures - PT2020.

MEASURES TO SUPPORT CULTURE

For information on support measures for Culture, please visit the website Estamos On.

PRODUCTION OF MEDICAL DEVICES AND COVID-19 EQUIPMENT

Do you want to be a NHS (National Health Service) supplier? The DGS (General Directorate of Health) provides a website with guidelines for the placing on the market of medical devices and personal protective equipment by national manufacturers.

INFORMATION BY PHONE OR INTERNET

If you need help, IAPMEI provides a page with contacts for entrepreneurs.

MORE SERVICES FOR COMPANIES 

You can learn more about services for companies in the pages COVID-19 of Justice, Social Security, IEFP - Employment and Professional Training and Finance - Tax and Customs Authority (AT).

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Face-to-face service in public services

Face-to-face service for most public services, such as tax offices, registry offices, social security offices and Citizen Spots is only available with prior scheduling. The use of mask or visor is compulsory.

Although face-to-face service without prior appointment is already available at the registration desks (except those located in high or very high risk municipalities, and inserted in Citizen's Shops), pre-scheduling (online or by phone) is recommended.

The Citizen Shops are open for personal attendance by appointment.  

For specific information about the service in the shops, please consult the page about service in the Citizen Shops.

Scheduling appointments for public services

Scheduling for Social Security, IEFP and ACT - Autoridade para as Condições do Trabalho (Authority for Working Conditions) services is done on SIGA platform (also available in the app store). See how to schedule at the SIGA platform in this video.

For scheduling in the tax services you can use the Online Service Scheduling platform. In the case of services related to the Citizen Card (Instituto dos Registos e Notariado) you can use the onlinebookingportal. Learn how to schedule services related to the Citizen Card in this video. Regarding the scheduling of other services related to records, please consult the page COVID-19: Justice.

For more information about Citizen Spots in the Citizen Shops, please visit the page about Citizen Shops service 

If you have any questions regarding these online services, please use the following telephone contacts:

  • Centro de Contacto Cidadão (Citizen Contact Centre) - 300 003 990, available Monday to Friday from 9am to 6pm.
  • Centro de Contacto Empresas (Business Contact Centre) - 300 003 980, available Monday to Friday from 9am to 6pm.