COVID-19: How to collect the citizen card

Information updated on September 2, 2021

Currently, both the Temporary Delivery Centres and the Citizen Kiosks are closed. 

Citizen's Card collection at the Instituto dos Registos e do Notariado (IRN) desks

The Citizen's Card collection is working at the Registration desks.

In-person service without prior appointment is available at the registration desks, including those inserted in Citizen's Shops.

Prior appointment can be made online or by phone, through the Citizen's Card Line (+351) 210 990 111, from 9am to 6pm, on weekdays, or through the contacts of the Registry services.

Note: Until the end of September, the Civil Identification Department desks' at the Campus da Justiça in Lisbon will be open on Saturdays, between 9am and 3pm, without the need for prior booking, for services related to the Citizen's Card and passport.

REQUIREMENTS TO PICK UP THE CITIZEN CARD

To pick up the Citizen Card you must take the PIN code letter of the Citizen Card with you. This letter is sent to the address you indicated when you applied for the first Citizen Card or renewed the Citizen Card.

In the PIN code letter of the Citizen Card, besides the codes to use the digital features of the Citizen Card, it is indicated where you must pick up the Citizen Card.

PICKING UP IN THE NETWORK OF CITIZEN SHOP

The in-person service is available by appointment. Learn more about in-person service.

Postal delivery service for citizen cards

The Citizen's Card mail delivery service covers automatic, online and in-person renewals of the card. 

The requirements for receiving the Citizen's Card at home are as follows:

  • people 18 years of age or older
  • is a resident in Portugal
  • have renewed the card (including have paid the renewal)
  • are capable, that is, not subject to the accompanied adult regime

The day before the delivery (if you have your mobile number in the system) you will receive an SMS from CTT with the order number, which allows you to track or change the delivery.

At the time of delivery, the Citizen's Card holder must present an official document with photo, such as an expired Citizen's Card, passport or driver's license. 

If you are not at home at the time of delivery, the Citizen's Card should be collected at the nearest CTT post office. Alternatively, CTT's SIGA service allows you to change the place of delivery. 

If the document is not picked up at the post office, it will be sent to the counter of the Institute of Registration and Notary Affairs (IRN) indicated in the PIN letter, where it can be picked up after prior scheduling.

CONTACTS AND MORE INFORMATION

For information about the Citizen Card, contact (+351) 210 990 111 (working days, from 9am to 6pm).

We remind you that the Citizen Cards expired after 24 February 2020 are valid until 31 December 2021

For information on the validity of other documents, please consult the page COVID-19: information on public services.