Consumer protection

The products and services that businesses offer or provide must be safe and meet the purposes for which they are intended, comply with legally established standards and the quality described must reasonably meet consumer expectations.


Information for consumers shall be presented in a clear and comprehensible manner.


Consumers have the right to make a complaint if they are not satisfied with the product or service.


Find out what you need to do to ensure your company's compliance with consumer law.

Through the “Comunicar ao Consumidor” platform identify the consumer information labels needed to carry out your business.


You can get support on all issues related to consumer rights through the Direção-Geral do Consumidor (Directorate General for the Consumer).