Consulate Service Centre has registered more than 150.000 services

13.12.2019

Operating since April 2018, the Consulate Service Centre has received 110.314 calls and 40.945 emails from citizens.

The service's main goal is to speed up the contact between Portuguese citizens living abroad and the Portuguese Public Administration. In addition to the services at consular posts, the Consulate Service Centre is accessible to citizens via telephone or e-mail, providing information for issuing identification documents, answering questions or scheduling consular services.

This is a joint initiative of the areas of foreign affairs governance and state modernization and public administration through AMA under the Simplex + program.

It was created as a pilot project for the Portuguese community living in Spain, also covering the entire Portuguese consular network in that country.

In the context of the Preparedness and Contingency Plan for the departure of the United Kingdom from the European Union, the service was extended in April this year to Portuguese citizens residing in this geographical area and includes the Brexit line, where questions related to the issue are clarified.

By 2020, the Consulate Service Centre should reach other European countries and Portuguese-speaking African countries.

Consulate Contact Centre United Kingdom
Email: cac.ru@ama.pt
Phone: +(44) (0) 20 343 336 24

Consulate Contact Centre Spain
Email: cac@ama.pt
Phone: +(34) 917 890 500

Source: Portal do Governo