Citizen Card delivered at home address

29.09.2020

In order to avoid travelling to the service counters, the Citizen Card is already available at home by sending it by registered mail to the card holder.

The initiative covers people who have renewed the Citizen Card at the Registry Offices, Citizen Shops or Citizen Spot, online, or via SMS or e-mail, and that:

  • have not yet scheduled to pick it up, or
  • have an appointment from 1 November.
  • These citizens will receive an SMS or e-mail with information about sending the card to the address of the Citizen Card.

For this purpose, the Institute of Registries and Notary (IRN) will send an SMS or e-mail from the number 915 692 970 to inform citizens about the delivery of the Citizen Card to the address.

For security reasons, at the time of delivery of the Citizen Card, the bearer of the card will be requested by the CTT officer to present an official document with a photograph, such as an expired Citizen Card, Passport or Driving License.

If the holder is not at home at the time of delivery of the card, they should pick it up at a CTT counter, which will be indicated in the delivery notice left in the mailbox. Alternatively, the citizen may use the SIGA service (made available by CTT), which allows changing the place of delivery.

The Citizen Card is activated by the Justice services within 48 hours after delivery. From that moment on, it is valid for all identification purposes. 

For citizens who need to activate the digital signature services of the Citizen Card, it will be necessary to schedule the activation of this functionality. This activation can be done at any IRN service desk.

Source: Portal do Governo