Confirm the address change on the Citizen Card

The confirmation completes the process of address change on the Citizen Card.

Aviso

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Confirme a informação atualizada a partir da página COVID-19 (novo coronavírus): informações sobre serviços públicos.

Learn where you can carry out the service and what are the advantages of each channel

Confirm online
  • You need: Citizen Card, card reader, authentication PIN and address verification code
  • Free of charge
  • The confirmation of the address is made in the application of the Citizen Card
Confirm in person
  • You need: Citizen Card, authentication PIN and address verification code
  • Free of charge
  • Know through the Citizen Map which places you can confirm the address

Search for a point of service near you:

Who can Confirm the address change on the Citizen Card?

Any citizen who has submitted the request of address change on the Citizen Card.

When can you Confirm the address change on the Citizen Card?

The confirmation of the address change must be carried out after the reception of the confirmation letter, and within the deadline indicated therein.

This letter is sent after the request of address change has been submitted and must arrive within five business days. If the letter is sent abroad, to the Azores or Madeira, it may take some more days to arrive.

After the deadline indicated in the letter, you will not be able to confirm the new address and will have to make a new request.

What are the documents and requirements to Confirm the address change on the Citizen Card?

To confirm the address online, you need:

  • Citizen Card
  • card reader
  • to install the Citizen Card application on the computer
  • letter with the PIN codes received when you made the Citizen Card
  • confirmation letter received at the new address, after the change request was submitted.

To confirm the address in person, you must bring with you:

  • Citizen Card
  • letter with the PIN codes received when you made the Citizen Card
  • confirmation letter received at the new address, after the change request was submitted.

How can you Confirm the address change on the Citizen Card?

After the reception of the confirmation letter at the new address, the process of address change on the Citizen Card must be concluded.

The address is changed on the card’s chip only when you confirm it and, from that day, it is the address considered valid for the public entities: Health, Social Security, Finances and electoral registry (vote location).

To confirm the address online:

  1. insert the Citizen Card on the card reader
  2. access the Citizen Card application
  3. click on the “Card” tab and then on the “Address” tab
  4. insert the PIN code of the current address (present on the PIN letter you’ve received when you made the Citizen Card)
  5. click on “Confirm”
  6. insert the change process number and the address confirmation code (present on the PIN letter you’ve received after requesting the address change)
  7. insert the authentication code (present on the PIN letter you’ve received when you requested the Citizen Card).

To confirm the address in person, go to:

What is the Price to Confirm the address change on the Citizen Card?

​​​​​​​The address change’s confirmation is free of charge.

Additional information

Entity responsible for this service