Contact the Immigration and Borders Service

Learn more about the entrance and stay of foreign citizens in Portugal.

Warning

Information about in-person services may be out of date. Given the situation caused by the COVID-19 pandemic, it is necessary to schedule for most public service counters.
Confirm the updated information on the page COVID-19 (new coronavirus): information about public services..

Learn where you may submit your request and what are the advantages of each channel

Contact now
  • Click on the 'Contact online' button to schedule your move to the SEF service desk

     

     

  • Free of charge
  • At any moment
Contact by phone 
  • Contact the SEF Contact Center on weekdays between 8.00 A.M. and 8.00 P.M to schedule your trip to an assistance desk 

     

  • Cost of a local call
  • Call 808 202 653 (wireline) or 808 962 690 (mobile network)

     

Who can Contact the Immigration and Borders Service?

  • Any citizen.

Where can you Contact the Immigration and Borders Service?

How can you Contact the Immigration and Borders Service?

Online

In the Serviço de Estrangeiros e Fronteiras (SEF) (Immigration and Borders Service) website or in the Immigrant Portal.

On the location

Go to a SEF reception desk, after a prior scheduling.

By phone

Through the SEF’s Contact Centre.

Entity responsible for this service

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