How to request the PIN codes for the Citizen Card?

If you have lost the letter or have forgotten your Citizen Card’s PIN codes and have requested or renewed your Citizen Card after 16 April 2018, you can request new PIN codes.

Service channels

Learn where you can carry out the service and what are the advantages of each channel
  • Request on the location
    Instead of requesting new codes, you may have to renew the Citizen Card. Find out more below

    It costs 5 €

    Search for a point of service near you:

Who can Request new PIN codes for the Citizen Card?

What is the Price to Request new PIN codes for the Citizen Card?

It has the cost of 5 €.

How can you Request new PIN codes for the Citizen Card?

If you have a Citizen Card and lost the PIN codes letter:

If you have lost or did not receive the letter of PIN codes to withdraw the new Citizen Card, you can request a duplicate of the PIN letter.

You may also request a duplicate of the PIN codes letter if you did not receive the address change confirmation letter.

The letter of PIN codes of the Citizen Card contains the: