Renew the Citizen Card
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Learn where you can carry out the service and what are the advantages of each channel
How can you Renew the Citizen Card?
To perform the service, you will need:
- an active Digital Mobile Key and its PIN code
- the Citizen Card and its PIN code, the Citizen Card application installed on your computer, and a smart card reader (for renewals due to the end of the Citizen Card validity)
In case of renewals due to loss, destruction or theft, you must cancel the Citizen Card you are replacing, if you have not already done so.
Access the service to renew the Citizen Card on the ePortugal.gov portal:
- Online renewal for the Citizen Card holder
- Online renewal for a third party (temporarily unavailable).
On the location
Go to one of the reception desks which provide this service and submit the request.
The renewal on the location is the only available for those who do not meet the special conditions to renew online.
You may pick-up the card when you receive the PIN letter with the card’s codes
To pick up the card, you need to prove that you’ve received the PIN letter (the letter with the codes to use the card). This letter is sent for the indicated address, when your request is processed. The quickness of the request depends on its urgency.
You need to define the urgency of the request and where you want to pick up the card
The quickness with which you shall receive the card depends on the type of request (whether it is a normal, urgent or extremely urgent request) and where you want the card to be delivered (in Portugal or abroad).
|Type of request||Delivery of the letter with the PIN codes||Waiting time (average)|
|Normal||Portugal (continent)||7 business days|
|Azores, in the islands of São Miguel, Terceira, Faial, Pico and Santa Maria, and Madeira|
|Azores, in the islands of Graciosa, Corvo, São Jorge and Flores||9 business days|
|Macau, Canada, United States of America, Venezuela, South Africa, Brazil, Australia, Argentina, Angola, Mozambique, Cape Verde, São Tomé and Príncipe, India e East Timor|
|Rest of the world||11 business days|
|Urgent||Portugal (continent)||3 business days|
|Azores, in the islands of São Miguel, Terceira, Faial, Pico and Santa Maria, and Madeira||4 business days|
|Azores, in the islands of Graciosa, Corvo, São Jorge and Flores||5 business days|
|Rest of the world||7 business days|
|Extremely urgent||Portugal (reception desk of the Civil Identification Department of the Justice Campus, in Lisbon, and in the Porto Citizen Shop)||on the day of the request or the next business day|