Renew the Citizen Card

The Citizen Card must be renewed when it expires or when the personal data therein is altered (except the address). You also need to renew it if your card was lost, destroyed or stolen.

AVISO

Os cartões de cidadão expirados depois de 24 de fevereiro continuam válidos até 30 de junho.

No atendimento presencial só são efetuadas renovações ou levantamentos de Cartão de Cidadão para pedidos extremamente urgentes através de pré-agendamento ou de renovação online.

Aviso

As informações sobre atendimento ao público poderão estar desatualizadas face ao estado atual do país.
Confirme a informação atualizada a partir da página COVID-19 (novo coronavírus): informações sobre serviços públicos.

Learn where you can carry out the service and what are the advantages of each channel

Renew now
Renew at a location

Search for a point of service near you:

How can you Renew the Citizen Card?

Online

To perform the service,  you will need:

or

  • the Citizen Card and its PIN code, the Citizen Card application installed on your computer, and a smart card reader (for renewals due to the end of the Citizen Card validity)

In case of renewals due to loss, destruction or theft, you must cancel the Citizen Card you are replacing, if you have not already done so.

Access the service to renew the Citizen Card on the ePortugal.gov portal:

On the location

Go to one of the reception desks which provide this service and submit the request.

The renewal on the location is the only available for those who do not meet the special conditions to renew online.

You may pick-up the card when you receive the PIN letter with the card’s codes

To pick up the card, you need to prove that you’ve received the PIN letter (the letter with the codes to use the card). This letter is sent for the indicated address, when your request is processed. The quickness of the request depends on its urgency.

You need to define the urgency of the request and where you want to pick up the card

The quickness with which you shall receive the card depends on the type of request (whether it is a normal, urgent or extremely urgent request) and where you want the card to be delivered (in Portugal or abroad).

Table with the waiting time (on average) for the delivery of the letter with the PIN codes
Type of request Delivery of the letter with the PIN codes Waiting time (average)
Normal Portugal (continent) 7 business days
Azores, in the islands of São Miguel, Terceira, Faial, Pico and Santa Maria, and Madeira
Azores, in the islands of Graciosa, Corvo, São Jorge and Flores 9 business days
Europe
Macau, Canada, United States of America, Venezuela, South Africa, Brazil, Australia, Argentina, Angola, Mozambique, Cape Verde, São Tomé and Príncipe, India e East Timor
Rest of the world 11 business days
Urgent Portugal (continent) 3 business days
Azores, in the islands of São Miguel, Terceira, Faial, Pico and Santa Maria, and Madeira 4 business days
Azores, in the islands of Graciosa, Corvo, São Jorge and Flores 5 business days
Europe
Rest of the world 7 business days
Extremely urgent Portugal (reception desk of the Civil Identification Department of the Justice Campus, in Lisbon, and in the Porto Citizen Shop) on the day of the request or the next business day

Additional information

Entity responsible for this service

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