Renew the Citizen Card

The Citizen Card must be renewed when it expires or when the personal data therein is altered (except the address). You also need to renew it if your card was lost, destroyed or stolen.

Learn where you may submit your request and what are the advantages of each channel

Renew online
  • Use your Digital Mobile Key or your Citizen Card
  • See the costs in the 'What is the price' field
  • If you are requesting a renewal for your Citizen Card, select the 'Renew Now' option
Renew on location
  • Go to a Citizen Card reception desk or, if you are over 25 years old, to a Citizen Spot
  • See the costs in the 'What is the price' field
  • Pick up your Citizen Card when you receive the PIN letter with the card codes

Search for a point of service near you:

Who can Renew the Citizen Card?

  • Online

    Portuguese citizens aged 25 or over due to:

    • end of validity of the card (for Citizen Cards requested by the end of September 2017 and issued with original validity of five years)
    • loss, destruction, or theft of the card (maintains the validity of the card to be replaced).

    If the person renewing the card is prohibited or disabled, the request must be carried out by their legal representative.

    The online renewal of the Citizen Card is only possible in cases where fingerprints have been collected in the previous request.

  • On the location

    Any Portuguese citizen.

    Any Brazilian citizen who has been granted the general statute of equal rights and duties provided on the Porto Seguro Treaty of 2000.

    This renewal must be carried out:

    • if you change any of the visible data on the card (for example, first name or surnames, filiation, nationality, sex, photo, signature)
    • if the card is expiring
    • if the Citizen Card was lost, destroyed or stolen
    • if you lose the letter with the PIN codes after picking up the card and its request had been before 16 April 2018. If the card has been requested after this date, you can recover the PIN codes on a Citizen Card reception desk.

    If the person is under 12, he/she can only renew the Citizen Card if accompanied by his/her legal representative, i.e whomever has parental responsibilities over him/her. The legal representative must have with him/her a valid identification document (Citizen Card, identity card, residence or consulate certificate.

    If the person is exempt/inhibited due to psychic anomaly/the need to be accompanied, he/she can only renew the Citizen Card if accompanied by the person responsible for his/her guardianship or curatorship. That person must have with him/her a valid identification document (Citizen Card, identity card, residence or consulate certificate.

How can you Renew the Citizen Card?

Online

To perform the service,  you will need:

or

  • the Citizen Card and its PIN code, the Citizen Card application installed on your computer, and a smart card reader (for renewals due to the end of the Citizen Card validity)

In case of renewals due to loss, destruction or theft, you must cancel the Citizen Card you are replacing, if you have not already done so.

Access the service to renew the Citizen Card on the ePortugal.gov portal:

On the location

Go to one of the reception desks which provide this service and submit the request.

The renewal on the location is the only available for those who do not meet the special conditions to renew online.

You may pick-up the card when you receive the PIN letter with the card’s codes

To pick up the card, you need to prove that you’ve received the PIN letter (the letter with the codes to use the card). This letter is sent for the indicated address, when your request is processed. The quickness of the request depends on its urgency.

You need to define the urgency of the request and where you want to pick up the card

The quickness with which you shall receive the card depends on the type of request (whether it is a normal, urgent or extremely urgent request) and where you want the card to be delivered (in Portugal or abroad).

Table with the waiting time (on average) for the delivery of the letter with the PIN codes
Type of request Delivery of the letter with the PIN codes Waiting time (average)
Normal Portugal (continent) 7 business days
Azores, in the islands of São Miguel, Terceira, Faial, Pico and Santa Maria, and Madeira
Azores, in the islands of Graciosa, Corvo, São Jorge and Flores 9 business days
Europe
Macau, Canada, United States of America, Venezuela, South Africa, Brazil, Australia, Argentina, Angola, Mozambique, Cape Verde, São Tomé and Príncipe, India e East Timor
Rest of the world 11 business days
Urgent Portugal (continent) 3 business days
Azores, in the islands of São Miguel, Terceira, Faial, Pico and Santa Maria, and Madeira 4 business days
Azores, in the islands of Graciosa, Corvo, São Jorge and Flores 5 business days
Europe
Rest of the world 7 business days
Extremely urgent Portugal (reception desk of the Civil Identification Department of the Justice Campus, in Lisbon, and in the Porto Citizen Shop) on the day of the request or the next business day

Where can you Renew the Citizen Card?

What is the Price to Renew the Citizen Card?

On the location

The price varies accordingly to the Card’s validity, the request urgency and the place where you will pick up the Citizen Card (in Portugal or abroad).

Table with the price for the in-person renewal of the Citizen Card
Delivery of the card Waiting time Price
Validity until 5 years Validity higher the 5 years
in Portugal normal (7 business days, on average) 15 € 18 €
urgent (3 business days, on average) 30 € 33 €
extremely urgent (in the same day or in the following business day) 50 € 53 €
abroad normal 20 € 23 €
urgent 45 € 48 €

You may pay in cash, multibanco, with a certified or bank cheque of a bank represented in Portugal or with a postal order to IRN, IP.

Online

The price varies accordingly to the Card’s validity, the request urgency and the place where you will pick-up the Citizen Card (in Portugal or abroad).

Table with the price for the online renewal of the Citizen Card
Delivery of the card Validity Price
in Portugal until 5 years 13.50 €
more than 5 years 16.20 €
abroad until 5 years 18 €
more than 5 years 20.70 €

You may pay through ATM or on your bank’s website, using the reference received when you submit the renewal request.​​​

Citizen Card validity

Entity responsible for this service

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