Renew the Citizen Card

The Citizen Card must be renewed when it expires or when the personal data therein is altered (except the address). You also need to renew it if your Card was lost, destroyed or stolen.

Learn where you may submit your request and what are the advantages of each channel

Renew Online
  • Use your Digital Mobile Key or your Citizen Card

  • See the associated costs in the 'What is the price' field
  • If you are requesting a renewal for your Citizen Card, select the "Renew Now" option.

Renew on the location 
  • Go to a Citizen Card service desk or, if you are over 25 years old, to a Citizen Spot (see conditions).

  • See the associated costs in the 'What is the price' field
  • Pick up your Citizen Card when you receive the PIN card with the Card codes

Search for a point of service near you:

Who can Renew the Citizen Card?

  • Online

    Portuguese citizens aged 25 or over due to:

    • end of validity of the card (for Citizen Cards requested by the end of September 2017 and issued with original validity of five years)
    • loss, destruction, or theft of the card (maintains the validity of the card to be replaced).

    If the person renewing the Card is prohibited or disabled, the request must be carried out by their legal representative.

    The online renewal of the Citizen Card is only possible in cases where fingerprints have been collected in the previous request.

  • On the location
    Any Portuguese citizen.
    Any Brazilian citizen who has been granted the general statute of equal rights and duties provided on the Porto Seguro Treaty of 2000.

     

    This renewal shall be carried out:
    if you change any of the visible data on the Card (for example, first name or surnames, filiation, nationality, sex, photo, signature)
    if the Card is expiring
    if the Citizen Card was lost, destroyed or stolen
    if you lose the letter with the PIN codes after picking up the Card and its request had been before 16 April 2018. If the Card has been requested after this date, you can recover the PIN codes on a Citizen Card reception desk.

     

    If the person is under 12, he/she can only renew the citizen card if accompanied by his/her legal representative, i.e whomever has parental responsibilities over him/her. The legal representative must have with him/her a valid identification document (citizen card, identity card, residence or consulate certificate.

     

    If the person is exempt/inhibited due to psychic anomaly/the need to be accompanied, he/she can only renew the citizen card if accompanied by the person responsible for his/her guardianship or curatorship. That person must have with him/her a valid identification document (citizen card, identity card, residence or consulate certificate.

Where can you Renew the Citizen Card?

How can you Renew the Citizen Card?

Online

  • If you are 25 years of age or older and have lost the Citizen Card or if it has been destroyed, stolen, stolen or lost, follow these steps:
  1. Cancel the Citizen Card you will renew if you have not yet canceled it.
  2. Access the ePortugal Citizen Card renewal service:
  1. Log in with your Digital Mobile Key PIN. If you are a guardian or curator applying, you can authenticate with your Citizen Card.
  2. Complete the form.
  3. Choose the service desk where you want to pick up the Card (the Card has to be picked up by the cardholder personally).

If you request the online renewal of the Citizen Card because you lost it, destroyed or stolen, the new Card that is issued will have the same expiration date as the previous one.

 

  • If you are 60 or older and the Citizen Card is near the end of its expiration date, please follow these steps:
  1. Access the Citizen Card renewal service:
  1. Log in with your Digital Mobile Key PIN or your Citizen Card PIN. To authenticate with the Citizen Card you still need a card reader and to install the Citizen Card application on your computer.
  2. Complete the form.
  3. Choose the service desk where you want to pick up the Card (the Card has to be picked up personally by the card holder).

 

On the location

Go to one of the reception desks which provide this service and submit the request.

The renewal on the location is the only available for those who do not meet the special conditions to renew online.

You may pick-up the card when you receive the PIN letter with the Card’s codes

To pick up the Card, you need to prove that you’ve received the PIN letter (the letter with the codes to use the Card). This letter is sent for the indicated address, when your request is processed. The quickness of the request process depends of the request urgency.

You shall define the request urgency and where you want to pick up the Card

The quickness with which you shall receive the Card depends of the request urgency (normal, urgent or extremely urgent) and of the place where you want the Card to be delivered (in Portugal or abroad).

Type of request

Delivery of the letter with the PIN codes at

Waiting time (average)

Normal

Portugal (Continent)

8 business days

Faial, Pico, Santa Maria, Graciosa, São Jorge, Flores and Corvo

9 business days

Europe

Macau, Canada, United States of America, Venezuela, South Africa, Brazil, Australia, Argentina, Angola, Mozambique, Cape Verde, São Tomé and Príncipe, India e East Timor

Rest of the world

11 business days

Urgent

 

Portugal (Continent)

 

3 business days

Madeira, São Miguel, Terceira, Faial, Pico and Santa Maria

4 business days

Graciosa, Corvo, São Jorge and Flores

5 business days

Rest of the world

7 business days

Extremely Urgent

 

Portugal (reception desk of the Civil Identification Department of the Justice Campus, in Lisbon)

in the same day or in the following business day

What is the Price to Renew the Citizen Card?

On the location

The price varies accordingly to the Card’s validity, the request urgency and the place where you will pick up the Citizen Card (in Portugal or abroad).

Delivery of the Card

Waiting time

Price

Validity until 5 years

Validity higher than 5 years

In Portugal

normal (7 business days, on average)

€ 15

€ 18

urgent (3 business days)

€ 30

€ 33

extremely urgent (in the same day or in the following business day)

€ 50

€ 53

Abroad

normal

€ 20

€ 23

urgent

€ 45

€ 48

You may pay in cash, multibanco, with a certified or bank cheque of a bank represented in Portugal or with a postal order to IRN, IP.

Online

The price varies accordingly to the Card’s validity, the request urgency and the place where you will pick-up the Citizen Card (in Portugal or abroad).

Delivery of the Card

Validity

Price

In Portugal

until 5 years

€ 13.50

more than 5 years

€ 16.20

Abroad

until 5 years

€ 18

more than 5 years

€ 20.70

You may pay through ATM or on your bank’s website, using the reference received when you submit the renewal request.

Validity of the Citizen Card

Requests of:

Validity of the card

Portuguese Citizens

under 25 years old

5 years

over 25 years old

10 years

Brazilian citizens covered by the Porto Seguro Treaty

under 25 years old

equal to the one of the residence permit (maximum of 5 years)

over 25 years old

equal to the one of the residence permit (maximum of 10 years)

Entity responsible for this service