COVID-19: SERVICE AT THE CITIZEN SHOPS

Information updated on March 3, 2021

All services for the Citizen Shops must be scheduled in advance. Citizens without an appointment will not be serviced.

On this page you will find information on the services and contact details of the organisations present in the Citizen Shops. Depending on the entity or service you are looking for, the scheduling can be made by telephone and/or through the internet.

The use of a mask or visor is mandatory when travelling to the service centres.

SCHEDULING IN THE CITIZEN SPOTS OF THE CITIZEN SHOPS

The Citizen Spot is a desk that brings together several services from different entities. It is present in all Citizen Shops and in hundreds of other points in the country.

Since June 1st, the Citizen Spots present in the shops only perform services related to:

You can only perform these services in a Citizen Spot if you meet the requirements to do so online. Consult the requirements through the links of each service.

You can schedule an appointment at the Citizen Spots present in the Citizen Shops through the Citizen's Contact Centre by calling 300 003 990 (working days from 9 a.m. to 6 p.m.).

Each person can only make 5 scheduling requests.

The other Citizen Spots continue to provide a wider catalogue of services, which includes other entities. For information on scheduling in Citizen Spots  which do not operate in Citizen Shops please consult the page for public service locations. Use the filters to find your nearest Citizen Spot.

CONTACTS FOR THE SCHEDULING FOR SERVICES OR SERVICE DESKS OF THE CITIZEN SHOPS

The scheduling for the desks of the Shops or services are made by the different bodies in order to facilitate the choice of the most convenient desk for the citizen.

If you want to know more about the services that are in operation in Lojas de Cidadão, please consult the page of public service locations.

MOST POPULAR SERVICES:

IRN - Instituto dos Registos e do Notariado (Institute for Registries and Notary)

Citizen Shop of Odivelas (business days from 9 a.m. to 7 p.m.))

  • Citizen Card - Telephone: 211 526 036 and 211 526 048
  • Passport - Telephone: 211 526 045
  • Civil Registry - Telephone: 211 526 141
  • DUA - Vehicle Registration - Telephone: 211 526 047
  • Certificates - Telephone: 211 526 046 or e-mail: odv_irn_certidoes@ama.pt
  • Nationality Request - Telephone: 211 526 037
  • Business Spot - Telephone: 211 526 142
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DGAJ - Direção-Geral da Administração da Justiça (Directorate-General for the Administration of Justice)

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Finances

  • Telephone: 217 206 707, from 9 a.m. to 7 p.m.
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Consult the page regarding the New Service Rules of the IMT - Instituto da Mobilidade e Transportes, IP (Institute for Mobility and Transports) portal.

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ISS - Instituto da Segurança Social, I.P. (Social Security Institute)

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OTHER SERVICES/ENTITIES:

Águas de Gondomar

  • Telephone: 224 660 295 and 224 660 200.

Águas de Valongo

City Council of Lisbon

Citizen Shop of Marvila

​​Lisbon - Marvila Shop

​​Citizen Shop of Saldanha

​​​Lisbon Initiative Desk

 ​​​European Kiosk

City Council of Faro - Citizen Shop of Faro

City Council of Odivelas (CMO)

  • Telephone: 964 931 816, from 11 a.m. to 1.30 p.m. and from 2.30 p.m. to 5 p.m.
  • E-mail: geral@cm-odivelas.pt

Local Centre for Migrants’ Integration Support (CLAIM)

  • Telephone: 966 372 157, from 11 a.m. to 1.30 p.m. and from 2.30 p.m. to 5 p.m.
  • E-mail: geral@cm-odivelas.pt

Emigrant Support Office (GAE)

  • Telephone: 966 372 157, from 11 a.m. to 1.30 p.m. and from 2.30 p.m. to 5 p.m.
  • E-mail: geral@cm-odivelas.pt

Carris

National Centre Of Migrants’ Integration Support - CNAIM Algarve

Legal Support Office and Social Support Office

Welcome and Screening Office

EDP Comercial

Telephone scheduling:

  • Citizen Shop of Viseu: 232 484 853, from 8.30 a.m. to 1.30 p.m. and from 2.30 p.m. to 7.30 p.m.

EDP SU Eletrecidade

Telephone scheduling:

  • Citizen Shop of Lisboa - Laranjeiras: 217 231 372
  • Citizen Shop of Porto: 225 571 864

EMEL

  • Telephone: 211 163 060, Monday to Friday, from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 3 p.m.
  • E-mail: agendamentos@emel.pt

Endesa

  • Telephone: 217 231 455 (Lisbon - Laranjeiras Shop) and 225 571 931 (Porto Shop)

EPAL - Empresa Portuguesa das Águas Livres, S.A.

Business Spot

Business Spot of Odivelas

  • Telephone: 211 526 142, from 9 a.m. to 7 p.m.

GALP

  • Telephone: 912 800 135

IEFP - Instituto de Emprego e Formação profissional (Institute for Employment and Vocational Training)

IMPIC - Instituto dos Mercados Públicos do Imobiliário e da Construção (Institute of Public Markets, Real Estate and Construction)

Telephone scheduling:

  • Service counter Laranjeiras - 217 231 436
  • Service counter Braga - 253 205 778
  • Service counter Viseu - 232 484 914
  • Service counter Porto - 225 571 918
  • Service counter Aveiro - 234 405 822
  • Service counter Coimbra - 239 863 442
  • Service counter Faro - 289 106 521

Email: atendimento@impic.pt

Web: http://www.impic.pt/impic/pt-pt/formulario-solicitar-informacoes

SIMAR - Serviços Intermunicipalizados de Águas e Resíduos de Loures e Odivelas (Intermunicipal Water and Waste Services of Loures and Odivelas)

  • Telephone - 939 955 303, from 9 a.m. to 11 a.m. and from 3 p.m. to 5 p.m.