Terms and conditions of the video call service

Terms and conditions

This service is managed by the Agência para a Modernização Administrativa, I.P., hereinafter referred to as "AMA”.

Before accessing and using this website, please read its Terms and Conditions carefully. Access to and use of this service by the user is considered a clear sign that these Terms and Conditions have been read, understood and accepted.

These Terms and Conditions may be amended at any time by decision of AMA, provided that such alterations shall take effect from the date of their availability on the ePortugal portal.

Any attempts to alter the information, or any other action that could cause damage and endanger the integrity of the system, are strictly prohibited according to current legislation.

The use of the contents, namely image and sound, of this service for illegal purposes or any other purpose that may be considered unworthy or abusive is prohibited. The creation or introduction of any type of virus or other code or program containing destructive or harmful properties is also prohibited.

The user of this service is obliged to comply scrupulously with the applicable legislation, in particular with regard to computer crime and intellectual and image property rights, and shall be solely liable for any breach of these regulations.

All content, including any videos, graphics, texts, images, drawings, music or sounds and any other information is the property of AMA, or has been included with the permission of the entities that legitimately hold the copyright on them.

The protection of copyright and industrial property rights over the contents present in the service extends to all copies of part or all of the information contained therein.

The service will be recorded for monitoring and quality control purposes.

Privacy

AMA respects your right to privacy and does not collect any personal data about you without your consent.

For anything that is not expressly provided for, such as the exercise of rights of access, information, rectification, portability, revocation, erasure and complaint, the terms and conditions contained in AMA's Privacy Policy, which can be found at https://www.ama.gov.pt/web/agencia-para-a-modernizacao-administrativa/politica-de-privacidade, apply.

In order to use this service it may be necessary to collect your personal data, according to the public service you wish to carry out, for the purposes indicated below:

  • purpose 1: to make an appointment of the service;
  • purpose 2: to confirm the appointment of the service;
  • purpose 3: to remind you that confirmation of the service has been sent;
  • purpose 4: for the purpose of authentication and access to the service;
  • purpose 5: for the purpose of carrying out the service;
  • purpose 6: document necessary to carry out the service, if applicable;

Remote support for the performance of public services and assisted digital service:

  • Image;
  • Voice.

Online request of the Digital Mobile Key (CMD) with the citizen card:

  • Given Name
  • Surname
  • Date of birth
  • Full name
  • Date of Validity
  • Civil Identification
  • Tax Identification
  • Mobile Phone
  • Email address

Online request of the Digital Mobile Key (CMD) with the access data to the Portal das Finanças (Finances Portal):

  • Tax Identification
  • Mobile Phone
  • Email Address
  • Address

Request to adhere to the SCAP business attributes:

  • Given Name
  • Surname
  • Date of birth
  • Full name
  • Date of Validity
  • Civil Identification
  • Tax Identification
  • Mobile Phone
  • Email address
  • If applicable, power of attorney or signed complementary document that proves legitimacy for the practice of the selected acts

Online renewal of the Citizen Card:

  • Full name
  • Given Name
  • Surname
  • Nationality
  • Document Number
  • Mother’s Given Name
  • Father’s Surname
  • Sex
  • Mother’s Surname
  • Father’s Given Name
  • Signature
  • Contacts
  • Civil Identification
  • Height
  • Date of birth
  • Process ID
  • Address
  • Date of Validity
  • Photograph
  • Mobile Phone

Online request of change of the address of the Citizen Card

  • Full name
  • Date of birth
  • Email
  • Date of Validity
  • Tax Identification
  • Document Number
  • Civil Identification
  • Four digits of the Civil ID Number control
  • Mobile Phone
  • Address
  • Process ID.

The data collected is kept for the period indicated below: 3 years

  • Image – [storage period of 3 years]; [purpose 5]
  • Voice – [storage period of 3 years]; [purpose 5]
  • [Full name] – [storage period of 3 years]; [purpose 1, 4 and 5]
  • Full Name – [storage period of 3 years]; [purpose 1 to 5]
  • Surname – [storage period of 3 years]; [purpose 1 to 5]
  • Nationality – [storage period of 3 years]; [purpose 4]
  • Document Number – [storage period of 3 years]; [purpose 4 and 5]
  • Mother’s Given Name – [storage period of 3 years]; [purpose 4 and 5]
  • Father’s Surname – [storage period of 3 years]; [purpose 4 and 5]
  • Sex – [storage period of 3 years]; [purpose 4 and 5]
  • Mother’s Surname – [storage period of 3 years]; [purpose 4 and 5]
  • Father’s Given Name – [storage period of 3 years]; [purpose 4 and 5]
  • Signature – [storage period of 3 years]; [purpose 4 and 5]
  • Contacts – [storage period of 3 years]; [purpose 4 and 5]
  • Civil Identification – [storage period of 3 years]; [purpose 4 and 5]
  • Tax Identification – [storage period of 3 years]; [purpose 4 and 5]
  • Height – [storage period of 3 years]; [purpose 4 and 5]
  • Date of birth – [storage period of 3 years]; [purpose 4 and 5]
  • Process ID – [storage period of 3 years]; [purpose 5]
  • Address – [storage period of 3 years]; [purpose 4 and 5]
  • Date of Validity – [storage period of 3 years]; [purpose 4 and 5]
  • Photograph – [storage period of 3 years]; [purpose 4 and 5]
  • Mobile Phone – [storage period of 3 years]; [purpose 1 to 5]
  • Email address – [storage period of 3 years]; [purpose 1 to 5]
  • Nationality of the document – [storage period of 3 years]; [purpose 4]
  • Type of Document – [storage period of 3 years]; [purpose 4]
  • Document Number – [storage period of 3 years]; [purpose 4 and 5]
  • Power of attorney or complementary document – [storage period of 3 years]; [purpose 6]
  • Four digits of the Civil ID Number control - [storage period of 3 years]; [purpose 5]

The personal data collected is shared with the entity that provides the above mentioned services.

Considering the latest technological developments, implementation costs, nature, scope, context and purposes of the processing as well as a detailed assessment of the risk, likelihood of occurrence and its impact on the rights and freedoms of data subjects, AMA has implemented technical and organisational measures to ensure the appropriate level of security.

Exemption from liability

AMA shall not be liable for any damages or injury resulting from civil liability (including, but not limited to, emerging damages, lost profits and moral damages, caused directly or indirectly), which arise as a result of the correct or incorrect use of this service and its contents by the user, access to the user's computer and computer system by third parties.

The user is responsible for the safekeeping and correct use of his/her personal information, as well as for any damage or injury caused to AMA, IP or third parties, resulting from the incorrect use, loss or theft of personal information. The users are responsible for the secure use of their credentials to access the services.

The information contained in this service shall be regarded as informative. Despite AMA's efforts to keep the contents up to date and reliable, they may contain inaccuracies, writing errors or be out of date and AMA shall not be liable for the complete accuracy and timeliness of any information on this service.

This service may contain links to Websites operated by third parties over whom it has no control and for which it assumes no responsibility.

The viewing of legal provisions on this service does not dispense with consulting the legal regulations in force, officially approved, published in the original editions and media (including the Official Gazette or the Official Journal of the European Union).

Applicable legislation and regulations

  • Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).
  • Law no. 58/2019, of 8 August, ensuring the execution of the GDPR in the national legal framework.
  • Decree-Law no. 135/99, of 22 April, in its current wording.
  • Law no. 7/2007, of 5 February.
  • Law no. 37/2014, of 26 June, in its current wording.
  • Administrative Decree no. 287/2017, of 28 September, in its current wording.
  • Administrative Decree no. 77/2018, of 16 March, in its current wording.
  • Administrative Decree no. 73/2018, of 13 March, in its current wording.

Applicable law and competent jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with Portuguese law.

The Court of Lisbon shall have jurisdiction, to the exclusion of any other to settle any disputes arising out of the interpretation and application of these Terms and Conditions for the use of this website.