SEF services exclusively for Ukrainian citizens


[News updated on March 16th 2022]

For more information about health, work, education, driving license, among others, please see the page 'Ukraine: Information for refugee citizens living in Portugal'.

As of today, March 3, the Immigration and Border Service (Serviço de Estrangeiros e Fronteiras - SEF) provides service desks exclusively for Ukrainian citizens in its delegations and National Support Centers for Migrant Integration (CNAIM).

The goal is to expedite applications for temporary protection of Ukrainian citizens upon their entry into Portugal.

The services and their working hours are as follows:

Lisbon, Tagus Valley and Alentejo Regional Office

  Workdays Saturdays
António Augusto de Aguiar (Lisbon) 9am - 8pm 9am - 1pm
Regional Department of Investigation and Inspection (Loures) 9am - 5pm -
Évora Delegation 9am - 5pm -
Cascais Delegation 9am - 5pm 9am - 1pm
Portalegre Delegation 5pm - 8pm -
Santarém Delegation 9am - 5pm 9am - 1pm
Setúbal Delegation 9am - 5pm -
Lisbon Airport 9am - 5pm -
Lisbon CNAI 9am - 5pm -


Algarve Regional Office

  Workdays Saturdays
Algarve Regional Directorate Head Office 5pm - 8pm -
Faro Citizen Shop 8.30am - 4.30pm



North Regional Office

  Workdays Saturdays
Headquarters of the North Regional Office 9am - 8pm -
Bragança Delegation 9am - 8pm -
Vila Real Delegation 9am - 5pm -
Viana do Castelo Delegation 9am - 5pm -
Braga Delegation 9am - 5pm -
CNAIM Porto 8.30am - 4.30pm -


Center Regional Office

  Workdays Saturdays
Central Regional Directorate Head Office 9am - 4pm 9am - 1pm
Aveiro Delegation 9am - 8pm 9am - 1pm
Espinho Delegation 9am - 4pm -
Figueira da Foz Delegation 9am - 4pm -
Guarda Delegation 9am - 4pm -
Leiria Delegation 9am - 4pm 9am - 1pm
Viseu Delegation 9am - 4pm -


Madeira Regional Office

  Workdays Saturdays
Madeira Regional Directorate Head Office 9am - 5pm -


For more information, call the SEF Contact Center: 217 115 000 / 965 903 700.