Collect the savings certificates

Learn where to redeem your savings certificates.  You may redeem a part or the total of the certificates subscribed.

All the savings certificates’ series may be redeemed first hand at any CTT’s station. The series E certificates may also be redeemed online, through AforroNet, or at the Citizen Spaces.

Service channels

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    Through AforroNet
    • You should address:
    1. Service desk of the entity (supports for Certificates of Savings series A);

    or

    1. Stations of the CTT.

    Free

    At any time, one quarter after the subscription value date

Who can collect the savings certificates?

  • Series A, B, C and D certificates

    They may be collected:

    • by the subscriber (the holder)
    • by the individual indicated on the certificates as able to operate them (the operator)
    • by the individual to whom the holder has issued a power of attorney with specific powers to collect the certificates (the representative).

    Series E certificates

    They may be collected:

    • by the subscriber (the holder)
    • by the individual to whom the holder has issued a power of attorney with specific powers to collect the certificates (the representative).

    If the individual who subscribed the certificates has passed away

    In this case, the heirs must prepare an entitlement of heirs to transfer or redeem them.

When can you collect the savings certificates?

At any time after three months from the date you signed them.

What are the documents and requirements to collect the savings certificates?

  • Online

    You will need the access data to AforroNet.

    On the location

    Bring the identification document registered on your savings account.

    If you want to collect series A, B, C and D certificates

    Besides your identification document, you must also bring the certificates you want to collect.

    If a representative is collecting the certificates

    Besides the identification document and the series A, B, C and D certificates, the mandatary must also bring the power of attorney which grants specific powers to collect the certificates.

How collect the savings certificates?

You may redeem (collect) the total or a part of the certificates. The amount paid for the certificates you redeem includes:

  • the amount corresponding to the quantity of certificates to redeem
  • the accrued interest of these certificates
  • the permanence awards of these certificates.

 

The certificates’ interest is calculated every three months. The interest’s amount (after deducting the tax) is added to the certificates’ amount. This is called interest capitalisation. If you collect the certificates before the end of the three-month period, the interest of this three-month period will not be paid.

 

If you collect the certificates at a Citizen Space or in the case of series E certificates

The certificates’ amount is transfer to the bank account associated to the subscription, within 2 business days.

 

If you collect the certificates online or at the CTT or in the case of series A, B, C or D certificates

The certificates’ amount is transfer to the bank account associated to the subscription, within 2 business days. Alternatively, you may receive a CTT’s cheque, which may be withdrawn by the individual to which the cheque is issued (not to the order cheque).

 

Online (only for series E certificates)

  1. Access the AforroNet website
  2. Sign in
  3. On the menu, choose “Redemption Request”
  4. Select the certificates you want to redeem and follow the instructions.

 

On the location

Go to one of the following services desks:

  • to a CTT’s station where you can redeem certificates
  • to a Citizen Space where you can redeem certificates (at the Citizen Spaces it is only possible to redeem series E certificates). 

What is the price to collect the savings certificates?

It is free of charge.