Request a duplicate of the pin letter
You do not have the letter with the PIN codes to pick up your citizen card? You made an address change request and didn’t receive the address confirmation letter?
For 90 days from the card request date or 50 days from the address change, you may request a duplicate of the PIN letter, free of charge. The letter is mandatory to pick up the card or to confirm the address change.
Find out where you can do the service and what the advantages of each channel
You can only request the second copy of the PIN if you have not yet picked up the citizen card
After you have placed your order at a service point where the citizen card is concerned, you will receive the PIN at the address you indicated
Search for a point of service near you:
Who can Request a duplicate of the pin letter?
- Any person who requested:
the citizen card less than 90 days before and had not yet picked it up.
the change of address less than 50 days before and had not yet received the address confirmation letter.
Where can you Request a duplicate of the pin letter?
What are the documents and requirements to Request a duplicate of the pin letter?
You will need to identify yourself
To submit the request, you will need to identify yourself in one of the following ways:
- stating the number which identifies the request process of the citizen card and your civil identification number,
- stating your full name, date of birth and place of birth.
What is the Price to Request a duplicate of the pin letter?
How can you Request a duplicate of the pin letter?
It must be requested in person, on a reception desk where the citizen card is created. Then, you shall receive a letter on the indicated address.
The time the letter takes to arrive depends on the place where you will receive the letter with the codes and the request urgency.
Type of request
Delivery of the letter with the PIN codes in
|Waiting time (average)|
8 business days
Faial, Pico, Santa Maria, Graciosa, São Jorge, Flores and Corvo
9 business days
Macau, Canada, United States of America, Venezuela, South Africa, Brazil, Australia, Argentina, Angola, Mozambique, Cape Verde, São Tomé and Príncipe, India and East Timor
Rest of the world
|9 business days|
|Urgent||Portugal (Continent) ||3 business days|
|Madeira, São Miguel, Terceira, Faial, Pico and Santa Maria||4 business days|
|Graciosa, Corvo, São Jorge and Flores||5 business days|
|Europe||5 business days|
|Rest of the world||7 business days|
|Extremely Urgent||Portugal (reception desk of the Civil Identification Department of the Justice Campus, in Lisbon)||in the same day or in the following business day|