Consumer rights

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Services | Consulting customs tariffs

If you make a purchase online on an e-commerce website based outside the European Union you will have to pay additional fees. To find out what customs fees apply to third countries please check the customs tariff on the Finance portal.

Services | Receção de Reclamações sobre Consumo e Direitos do Consumidor

Através deste serviço os cidadãos podem ficar esclarecidos sobre os procedimentos a adoptar no caso de procederem à entrega de reclamações na Direcção-Geral do Consumidor.

Services | Complain in case of denied, cancelled or delayed flights

In case of denied boarding placement in a lower class cancellation or long delay of a flight departing from Portuguese airports you may file a complaint with the Autoridade Nacional da Aviação Civil ANAC . The same applies to flights from countries outside the European Union arriving at Portuguese a ...

Services | Energy Consumer Support

Energy Consumer Support

Practices Guides | Guarantee for products purchased in Portugal

Any product purchased in Portugal has a mandatory guarantee period during which the consumer is protected in the event of a fault

Services | Realizar uma arbitragem de conflitos de consumo através dos Centros de Arbitragem apoiados pelo Ministério da Justiça

Realizar uma arbitragem de conflitos de consumo através dos Centros de Arbitragem apoiados pelo Ministério da Justiça

Services | Complain about services provided at a pharmacy

Complain about services provided at a pharmacy

Services | File a complaint about dangerous products

File a complaint about dangerous products

Services | Informação sobre Associações de Consumidores

Informação sobre Associações de Consumidores

Services | Complain about the disrespect of the rights of a disabled person or person with reduced mobility on a flight

When the rights of disabled people or people with reduced mobility have not been respected on a flight a complaint can be filed with the Autoridade Nacional da Aviação Civil ANAC .