Citizen Contact Centre: 300 003 990 | Business Contact Centre: 300 003 980
You can check online for information regarding the status of an online application to cancel and/or renew your Citizen Card.
Citizens can access information about and view the status of their applications.
It is recommended to pre-schedule for in-person service, through the Siga scheduling portal and the Siga app (Android/IOS) or by phone.
Learn where you can carry out the service and what are the advantages of each channel
Find out the status of your online Citizen Card cancellation/renewal applications.
You can check at any time.
Alterar no local
Search for a point of service near you:
Alterar por telefone
On the internet, via the ePortugal portal.
It is free of charge.
Once you have verified your identity using either your Citizen Card or Digital Mobile Key, you can find out the latest regarding your online application to cancel/renew your Citizen Card.
Information on the status of your application is provided, and you can also see your case number.
During your life
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5.5.1 - 17/06/2022