Request the off-site service of Citizen Card
People who are unable to travel can use the off-site service to request a Citizen Card at home, in the prison or in the hospital where they are staying.
In these cases, a worker from the Institute of Registries and Notaries (IRN) goes to the place where the person is to process the request, renewal or delivery of the Citizen Card.
Service channels
Find out where the service can be carried out and the advantages of each channel
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Schedule
Book the outpatient service directly with the service desk closest to the location where the person is.
Cost of a local call
Alternatively, you can send an email to the nearest Citizens Advice Bureau or the Citizens Advice Bureau.
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At the counter
Consult the service desk nearest to your location
Consult the associated costs in the 'What is the price' field
Within the opening hours of the service desks
Who can request the off-site service of Citizen Card?
What are the documents and requirements to request the off-site service of Citizen Card?
You will need to present:
- your Citizen Card
- a valid residence permit, if you are applying for a Citizen Card under the Porto Seguro Treaty.
What is the Price to request the off-site service of Citizen Card?
Request or renewal of card
To request a Citizen Card through the off-site service, in addition to the amount you pay for issuing or renewing the card, you will pay an additional amount of 40 € for the off-site service.
Card delivery
Receiving the Citizen Card through the off-site service costs 40 €.
This service is free of charge for some people
The off-site service is free of charge:
- for persons in a situation of proven economic difficulty
- for persons aged 70 and over with proven reduced mobility
- when requested by a prison governor for one of the inmates
- when it is requested by a person with physical impairments because the nearest service desk is not accessible.
Payment methods
- cash
- certified cheque or bank cheque, in euros, from an account in Portugal, issued to IRN, IP
- postal order to IRN, IP.
How request the off-site service of Citizen Card?
Through the Internet
Send an email requesting to book the off-site service:
- directly to the service desk nearest to where the person is located
- to the Citizen Support Service.
On site
Go to the service desk nearest to the place where the person is and book the off-site service.
By phone
Call and book the off-site service directly to the service desk nearest to where the person is located.