Change the address on the Citizen card

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If you have the Mobile Digital Key (CMD) active or the PIN codes of your Citizen's Card, you can change the address of your card easily and quickly through the Internet.

If you want to cancel a request for change of address that you have submitted, call the registration hotline (+351) 211 950 500, or go to an IRN service desk.

Service channels

Learn where you can carry out the service and what are the advantages of each channel

  • Online

    To change the address you need your CMD and the mobile phone associated to it or the Citizen Card, its PIN code and a card reader.

    Free of charge

    To confirm the change of address you will need the letter confirming the change of address, the CMD and the mobile phone associated with it or the Citizen Card, respective PIN code and a card reader.

    This service can be done with video call support. Click on the "Support" button on the right side of the page and schedule.

  • You only need your CMD and the mobile phone that is associated with it or the Citizen Card and its code.

    Citizen Spots: free of charge; IRN's service counter: €3.00

    Go to a Citizen Spot or a Citizen Card service desk

Who can change the address on the Citizen card?

  • Any Portuguese citizen with a valid Citizen Card.
  • Any Brazilian citizen covered by the Porto Seguro Treaty, who holds a valid Citizen Card and is going to change the Card’s address for a new one, in Portugal.

  • If the person is younger than 12 years old, they can only request a change of address when accompanied by their legal representative, that is, the person who holds their parental powers. The legal representative shall have a valid identification document (Citizen Card, identification document, residence authorization or permit or a document of consular registration).

  • If the person is prohibited or disabled by insanity, they can only request a change of address when accompanied by their guardian or caregiver. This person shall have a valid identification document (Citizen Card, identification document, residence authorization or permit or a document of consular registration).

Where change the address on the Citizen card?

What are the documents and requirements to change the address on the Citizen card?

What is the price to change the address on the Citizen card?

Online:

  • Free of charge.

On the location:

  • IRN's service counter: 3.00 €, to pay at the moment of the request
  • Espaços Cidadão (Citizen's Spot): free of charge.

Payment methods: ATM, cash, cheque (certified or bank draft) from a bank with representation in Portugal, postal order to the order of IRN, IP

How change the address on the Citizen card?

Through the internet:

  1. Press 'Change now' and authenticate yourself on the ePortugal portal with your Citizen Card or Mobile Digital Key.
  2. If the change of address is for a third party (e.g. a minor child), you must select the option 'On behalf of a third party'. The Citizen Card to be inserted in the card reader will be the one of the person who makes the request on behalf of a third party.
  3. Follow the instructions.
  4. Fill in the complete new address.
  5. Within five working days you will receive a letter at the new address to confirm the change. If the letter is sent abroad, Azores or Madeira, it may take a few more days to arrive.
  6. When you receive the letter, you must confirm the change of address to the new address within the period stated in the letter. The address is in fact only changed after this confirmation.

Through the ePortugal portal's digital assistant - Sigma:

  1. Ask and select the service "Change the address of the Citizen Card".
  2. Select the option "Change here".
  3. Follow the instructions to change to the new address in the Citizen's Card.
  4. Within five working days you will receive a letter at the new address to confirm the change. If the letter is sent abroad, Azores or Madeira, it may take a few more days to arrive.
  5. When you receive the letter, you must confirm the change of address to the new address within the period stated in the letter. The address is, in fact, only changed after that confirmation.

On the location:
All you need is to have Mobile Digital Key or your Citizen Card.

  1. Go to a Citizen's Card service counter, give your complete new address.
  2. Within five working days, you will receive a letter at your new address to confirm the change. If the letter is sent abroad, Azores or Madeira, it may take a few more days to arrive.
  3. After receiving it, you can confirm the change of address in this portal or go to a Citizen's Card service counter and take with you the letter to confirm the change of address and your Mobile Digital Key or Citizen's Card.

Only when you confirm is that the address is changed in the chip of the card, and it is from this date that it is considered for public entities: Health, Social Security, Finances and voter registration (place to vote).

What is the support legislation?